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FAQ (Frequently Asked Questions)


1) Do you offer ongoing financial help? 

A: Currently we offer food subsidies and a transition program for financial assistance with social worker counselling for 3 months, with an option to extend to 4 months in special circumstances. We also provide referrals to additional community resources, including financial assistance, and government benefits programs. 

2) What areas do we cover? 

A: At the moment our focus is on covering food subsidies, reducing social isolation, supporting the Holocaust survivors’ program, and providing referrals to various agencies that offer counselling, law services, affordable housing, financial support, and employment opportunities, etc.  Check our programs and services page for a complete list of what we do.

3) Do you provide counselling services? 

A: No, we don’t currently have counselling services at this time. However, we can refer you to the appropriate resources. We also have a list of links to resources in the community click here

4) What type of employment services do you offer? 

A: We don’t formally offer employment services at this time but can help you make connections and network with potential employers within the greater Jewish community. 


5) Who qualifies for assistance? 

A: Typically, potential clients are interviewed by our social worker and assessed according to need. 

6) How do I get in touch if I need assistance

A: Best way to reach us is to phone 250.704.2744 or email and one of our volunteers will get in touch with you as soon as possible. If this a life-threatening crisis or emergency please call 911. 

7) Can anyone use the services of JFSVI? 

A: Although we are a faith-based organization, we do not discriminate based on age, race, gender, sexual orientation, religion, socioeconomic status, or disabilities, however, we do operate within the context of Jewish values. Our clients include people of all ages and backgrounds including young families with children, adults, seniors, immigrants and more. 


8) What types of donations do you accept? 

A: As a non-profit organization, we highly encourage our peers and businesses to give monetary donations to support individuals and families on our client list, or to fund our various programs. 

We also encourage gift card donations throughout the year, from any of our partners: Thrifty Foods,  Cobs Bread, and for kosher foods Aubergine Foods.

9) Do you accept old computers,  furniture, clothing? 

A: We don’t have the capacity to take used furniture, household goods or electronics at this time.  You are welcome to donate those items to a community Thrift shop such as the Salvation Army Thrift Store or any local Habitat for Humanity ReStore location.  Alternatively, we are happy to accept cash donations from the sale of your used household items.

If you have additional questions not addressed above, please contact us and we will do our best to respond quickly: 250.704.2744 or email